Let’s look at the tools and strategies that will allow you to take emotional agility beyond theory and turn it into a ...

Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands don’t ...

Your customer feedback is unimportant to us. I ordered garbage bags online recently and instantly got an email survey asking ...

The whole thing vexed me enough that I started to really notice customer satisfaction surveys — and, as I'm sure you've seen, they are everywhere. It seems like every interaction I have with a ...

If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how ...

The margin of error allows you to use smaller sample sizes when conducting customer surveys. The measurement directly relates ...

Your customer feedback is unimportant to us. I ordered garbage bags online recently and instantly got an email survey asking me about my Christmas “shopping experience”. What experience?

Gain deeper insights into customer sentiment with AI-driven tools that track emotions in real-time, which helps you improve ...

The survey also found that the banking industry ... difficulties with transactions, unresponsive customer service, and challenges in replacing lost or stolen cards. Customers often expressed ...

Fashion Bug, Sri Lanka’s beloved fashion brand, has triumphed for the second consecutive year in the LMD Customer Excellence Survey 2024.

A massive 85% of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) ...