At Zappos, call center employees are trained to use interactions with customers as a way to build relationships, not make a sale. And if a call is going long during a particularly busy time ...

There, CEO Tony Hsieh sits at a desk that is the same size and model as the ones given to new employees at the company's call center, Business 2 Community reports. When we asked why, a Zappos ...

Tony Hsieh has run Zappos with "a little weirdness" as a fundamental value since becoming the online retailer's CEO in 2000. It makes sense then, that Zappos has a highly unusual hiring process.

Editorial Note: Blueprint may earn a commission from affiliate partner links featured here on our site. This commission does not influence our editors' opinions or evaluations. Please view our ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

Receive the best offers and promo codes directly to your email ...

We independently evaluate all of our recommendations. If you click on links we provide, we may receive compensation. Outsource your communications to save time and money Betsy began her career in ...

Zappos.com may not offer a military discount at this time. Check back often for updates as policies can change at any time. Military.com Disclaimer Military.com provides discount information as ...

An envelope. It indicates the ability to send an email. Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their ...

7 Causes of Call Center Burnout Any Employer Can Address Your email has been sent Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to ...

Behold our edit of the best fall shoes for men and women to pick up at Zappos. With brands like Dolce Vita, New Balance, Ralph Lauren and more, you’ll be perusing its site for quite some time.