At Zappos, call center employees are trained to use interactions with customers as a way to build relationships, not make a sale. And if a call is going long during a particularly busy time ...

There, CEO Tony Hsieh sits at a desk that is the same size and model as the ones given to new employees at the company's call center, Business 2 Community reports. When we asked why, a Zappos ...

When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today ...

A toxic call center work environment fueled by high stress, micromanagement, or bullying can be soul-crushing. Agents feel ...

The customer called in to see if she could return the shoes and get refunded. A Zappos call center employee told her not to worry about sending them back, and that she would be refunded.

We independently evaluate all of our recommendations. If you click on links we provide, we may receive compensation. Outsource your communications to save time and money Betsy began her career in ...

Zappos.com may not offer a military discount at this time. Check back often for updates as policies can change at any time. Military.com Disclaimer Military.com provides discount information as ...

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The DC Council held the second of three oversight hearings focused on the city's 911 call center Wednesday. The hearings come ...

So, the Post Wanted team put together an edit of the best slippers you can purchase from Zappos. This retailer in particular has a wonderful assortment of slippers from top brands, and they’re ...

Behold our edit of the best fall shoes for men and women to pick up at Zappos. With brands like Dolce Vita, New Balance, Ralph Lauren and more, you’ll be perusing its site for quite some time.

Zappos has pretty much every shoe, brand and style under the sun, so it’s a great one-stop shop for all footwear needs. That said, there are seemingly endless options . . . almost too many.