Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

From 1 October 2024, employers must pass on all tips to their workers. Check what the new Tipping Act means for you.

If you’re thinking of switching, you should check how well different energy suppliers deal with customer service. We’ve compared the largest suppliers across 3 different categories and ranked their ...

Citizens Advice helped 2.67 million people last year. There were also over 58 million visits to our online advice pages. No one else sees so many people with so many different kinds of problems, and ...

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

Use this template letter if you need to send the Department for Work and Pensions (DWP) more supporting evidence after you've sent your PIP claim form. When you've completed the letter, print it out ...

You might use alternative dispute resolution (ADR) instead of going to court. You can also use an ADR scheme to narrow down the problem before you go to court. The main advantages of solving a problem ...

The Help to Claim service is a high profile, national, DWP funded service delivering high quality advice and support to clients to make a new claim for Universal Credit over the phone or via webchat.

Tuesday 10.00 - 15.00 We do not currently offer an in-person drop-in advice service here. Please contact an Adviser on Adviceline. Wednesday 10.00 - 15.00 We do not currently offer an in-person ...

If you're having problems paying debt on your energy bill, you can negotiate a more affordable rate with your energy supplier in writing. Get more information if you're struggling to pay your energy ...