A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

Virtual and augmented reality technologies are maturing, and with cost savings, efficiencies and new business streams on the horizon, are set to add US$1.5tn to global GDP in the next decade. From ...

A large IT project can easily come off the rails and righting it isn’t always easy. Momentum compounds mistakes and without the right underlying foundations, projects can be costly or impossible to ...

A new report from PwC highlights the concerns that consumers have over the security of their data. With 85% of customers saying that they will not do business with a company if they are worried about ...

Workplace safety is often seen as a burden of regulatory requirements, or post-event reporting of accidents. Predictive data analytics means businesses can be proactive, preventing incidents from ...

For the health sector, ransomware attacks are not only expensive, they can cost lives. A prime target, healthcare has valuable information to steal and inadequate defences to protect it. Health ...

The rules of the metaverse are still developing, but already it is clear that the digital world will bring new risks and challenges. Trust, governance, security, identity and privacy are just a few of ...

Organisations need to embrace a digital-first mentality to compete in the modern business world. No longer a fixed-length technology project, digital transformation must be holistic and continuously ...

Cybersecurity budgets are getting bigger with Cloud security a focus. Cyber teams need to be better integrated into the business - Australian companies don’t fare as well as those globally. Global top ...