The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

The direct-to-cellular, or D2C texting service is available on four smartphones intially and is free of charge for eligible ...

Sameh Yamany, chief technology officer at VIAVI discusses why complex Open RAN testing shouldn't be a barrier for new ...

Wi-Fi and 5G convergence represents a significant shift in how wireless networks operate, blending both technologies' ...

As we march toward 2030, the relentless demand for wireless data is reshaping the landscape of connectivity. Meeting this ...

What should factor in when it comes to how telecom defines sustainability? A discussion on motivations, practical ...

AI agents have the ability to set goals, create tasks, complete these tasks, reprioritise tasks, and make decisions to ...

Poorly placed towers can lead to a cascade of issues, from network inefficiencies and customer dissatisfaction to financial ...

A joint-submission from Nokia, in response to RCR's request for industry soothsayers to step forward, and tell us about the ...

Nokia is looking at how sub-THz IoT sensing could be used to monitor patients en masse, remotely, without the need to hook ...

IoT MVNO 1NCE has introduced a new certification scheme for software developers and renewed its cloud deal with AWS to drive ...

The projection, from ABI Research, describes the creation of an entire market, effectively – as there are only “several ...