At Zappos, call center employees are trained to use interactions with customers as a way to build relationships, not make a sale. And if a call is going long during a particularly busy time ...

There, CEO Tony Hsieh sits at a desk that is the same size and model as the ones given to new employees at the company's call center, Business 2 Community reports. When we asked why, a Zappos ...

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Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

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We independently evaluate all of our recommendations. If you click on links we provide, we may receive compensation. Outsource your communications to save time and money Betsy began her career in ...

To revisit this article, visit My Profile, then View saved stories. Save With These Zappos Promo Codes upgrade your wardrobe With fashionable apparel under $50, available now at Zappos.

So, the Post Wanted team put together an edit of the best slippers you can purchase from Zappos. This retailer in particular has a wonderful assortment of slippers from top brands, and they’re ...

Behold our edit of the best fall shoes for men and women to pick up at Zappos. With brands like Dolce Vita, New Balance, Ralph Lauren and more, you’ll be perusing its site for quite some time.

Zappos has pretty much every shoe, brand and style under the sun, so it’s a great one-stop shop for all footwear needs. That said, there are seemingly endless options . . . almost too many.

7 Causes of Call Center Burnout Any Employer Can Address Your email has been sent Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing ...